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NETCOM.PARTS is primarily used by automotive industry professionals whos primary activity is searching for replacement products; such as clerks working at the counter. Thanks to its freeware, NetCom also joins technical advisors, mechanics and car enthusiasts who want to re-acquire the freedom to choose their spare parts. Although concentrated in North America, our users come from several countries involved in the import-export sector of the US industry.

There is no limitation of time, frequency or functionality in the use of NETCOM.PARTS, as a registered user. The content of our catalogs is fully accessible to all users who have completed their profile following their first visit to the site. This information is protected in accordance with our Privacy policy. However, in order to protect the information of the brands available on the platform and to authorize its consultation, we reserve the right to revoke access to users who have completed an inaccurate or fraudulent profile. Please note that a duly completed user profile is required from manufacturers who have agreed to be listed on NETCOM.PARTS.

All available brands on NetCom have the opportunity to refresh their content (vehicle coverage, product sheets, digital content) free of charge three times a year, during the months of January, May and September. For brands that want to keep their content up to date throughout the year, we process their updates within 48 hours and guarantee all other benefits found in Level 2 of our Service Level Agreement (SLA).

There are more than 11,000 active brands in the aftermarket industry, each in a more or less large market. NetCom publishes national brand catalogs as well as private label catalogs. In order for a brand to appear on the platform, it must Onboard for FREE and be able to provide standardized content.

Every error found in a catalog will be communicated to the manufacturer if it’s being reported to us. Our Catalog Team manages these errors on a case-by-case basis and monitors them so that they can be resolved as quickly as possible. To report an error, look for the REPORT ERROR button in the header of Steps 2 (Product Selection), Step 3 (Search Result) and the Part Detail and follow the instructions at the top of the page.

There is currently no online resource to help our users better operate NetCom but we are actively working to make tools available, including tutorials to explain how the platform works.